Frequently Asked Questions
01. Are transactions on our website secure?
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards
02. What if an item is damaged, a wrong item was delivered, or something is missing?
We understand how frustrating it is when something goes wrong. We apologize for the inconvenience. Get in touch with us at email@example.com and we will find a solution together.
03. Can I edit my account information?
You can manage your payment method, delivery address, orders, account settings and password all by yourself online by accessing at https://nisargafresh.nl/my-account/. For further any help, please send us an email at firstname.lastname@example.org
04. What should I do if I find any quality issues with the product I have received from Nisarga Fresh?
We apologies for the inconvenience. Please take pictures of the Product and share with us along with your order number by email at email@example.com.
Also, mention the issue/s you have found in detail for each product. This will help us assess and respond quickly to resolve the issue.
05. Do I pay membership fees at Nisarga Fresh?
Nisarga Fresh allows you to enjoy the benefits of products with no annual membership fees.
06. Why haven’t I received a confirmation email from Nisarga Fresh?
A confirmation email will be send within 5-10 minutes after the order placed. Id you didn’t receive any confirmation email, please contact us. Also, please check the spam folder in your email inbox and feel free to contact us at firstname.lastname@example.org if you have any further questions.
07. Will we get the exact products that are listed in your website ?
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
08. Can we return or exchange products bought from Nisarga fresh ?
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
09. Where the refunded amount will be sent ?
If your order will be fulfilled partially, you will be eligible for partial refund.
If refund amount will be more than € 10.00, then it will be refunded to customer’s account which was used for payment.
If refund amount is less than € 10.00, equivalent amount will be added back in your store credits and you can utilize same amount for future orders.